By Karen Sielski
If you are not currently using an internet virtual assistant in your online wealth generation business, you are probably limiting your income or working too many hours, or both! A very wise mentor told me one of the distinguishing characters of highly successful people is the speed of implementation.
How quickly are you able [...]
By Joel Owens
The new age has given rise to new industries such as Business Process Outsourcing and specifically call center outsourcing. The technological age has brought us so far into the future that distance is no longer such a big problem for conducting business successfully. Information technology has evolved to a degree that long distance [...]
By Mel Turao
Experts from the University of Richmond and University of Michigan studied the effects of offshore outsourcing on customer satisfaction from 1998-2006. Prof Jonathan Whitaker, M. S. Krishnan, and Claes Fornell used the American customer satisfaction index in interpreting the results.
The study involved in-house and offshore customer service. Customer satisfaction declines markedly with offshore [...]
By Daven Michaels
Remember when outsourcing was a dirty word? It still may be that way for a lot of business people, but this economic situation is dictating that we view our business decisions and future outlook with a new frame of mind. Is going out of business from too high a labor cost and too [...]
By John F Smith
The appearance of your office space has been one of the most important things that you should take note of. You may think that just by fixing things and making it look tidy, you can get away with it. This should not be the case. A clean office provides a comfortable working [...]
By Jeanne Burns
Let’s say you have a company and you feel that there are certain tasks that can and need to be done at lesser cost to your company. What can you do? You may want to see if outsourcing these tasks and projects is a solution to your problem.
With the buzz surrounding outsourcing, and [...]
By Jeanne Burns
Outsourcing and offshoring are terms that are often confused with regards to meaning and usage. While closely linked, their meanings are not quite the same. Outsourcing is the delegation of tasks and/or processes to an external outfit, whether an individual or another company – not necessarily a foreign one. Offshoring is the shifting [...]
By Carolyn Mabbitt
When many business owners hear the word “outsourcing” they cringe. A lot of people are sensitive to the words “Made in the USA,” and there are a lot of business owners who take pride in having all of their work done in their own country. It’s only natural if you’ve been born and [...]
By Sam Forester
Most contact centers need to focus on giving the best contact center offshore service that they can give. This is easy to say, but what exactly does it mean and what exactly does a contact center offshore company need to have in order to achieve this?
A contact center offshore or onshore should be [...]
By Rajeev R
Properly streamlined medical office patient scheduling minimizes scheduling mistakes and wasted time. It also enhances the management of patient flow. The scheduling of patients is no doubt a challenging job. On the one hand, patient dissatisfaction can result from the lack of suitable appointment slots in the case of an emergency. On the [...]